Ann Intern Med - Patients' Global Ratings of Their Health Care Are Not Associated with the Technical Quality of Their Care

John T. Chang, Ron D. Hays, Paul G. Shekelle, Catherine H. MacLean, David H. Solomon, David B. Reuben, Carol P. Roth, Caren J. Kamberg, John Adams, Roy T. Young, and Neil S. Wenger
Ann Intern Med. 2006 May 2;144(9):665-72.
Abstract Full Text PDF