articles, news, reports and publications on quality of healthcare, quality assurance, quality improvement, quality indicators, quality measures, health services research, patient safety, medical errors, hospital performance, health information technology and more from The New England Journal of Medicine, The Lancet, JAMA, BMJ, CMAJ, MJA, Medical Care, Health Affairs and other leading medical journals and from AHRQ, CMWF, CMS, RAND, NHS and other international health Agency
www.qualityforum.org/docs/hcahps/prHCAHPS5-13-05FINAL.pdf
HCAHPS® is a 27-item survey designed and developed over a three year period by the Centers for Medicare & Medicaid Services and the Agency for Healthcare Research and Quality.
The primary purpose of the survey is to provide standardized information across institutions and over time about how patients experience hospital care. Results from the survey are intended for public reporting.
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